Shipping policy

Shipping Policy

Last updated: September 18, 2026

Shipping Area

ROSEMETIK currently ships within Switzerland only. International shipping is not currently available.

Shipping

Orders are shipped with Swiss Post to the delivery address provided during checkout.

Customers are responsible for providing a complete and accurate delivery address.

Shipping Costs

The applicable shipping cost is displayed at checkout before the order is completed.

Processing and Delivery

Orders are prepared and packed with care. As ROSEMETIK products are produced in small batches, processing times may vary.

After dispatch, delivery is handled by Swiss Post. Delivery times may vary depending on the postal service and circumstances outside our control.

Incorrect Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional costs required to resend the parcel may be charged to the customer.

Damaged or Incorrect Orders

If an order arrives damaged or an incorrect product has been delivered, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue and photographs where appropriate.

Email: info@rosemetik.com - shehurazan@gmail.com