Refund policy

Refund & Return Policy

Last updated: September 18, 2026

No Returns for Change of Mind

ROSEMETIK does not offer returns, exchanges or refunds for change-of-mind purchases.

Please review the product description, ingredients, size and other relevant information carefully before placing your order.

A change of mind, ordering the wrong product, or personal preferences regarding fragrance, texture, colour or consistency do not constitute grounds for a return or refund.

Damaged, Defective or Incorrect Products

This policy does not affect applicable rights concerning products that are damaged, defective, incorrectly supplied or otherwise non-conforming.

Please inspect your order after delivery.

If there is a problem with your order, contact ROSEMETIK as soon as reasonably possible and provide:

* Your order number
* A description of the issue
* Photographs where appropriate

The claim will be reviewed and an appropriate remedy will be provided where the claim is justified.

Please do not discard the affected product or its packaging until the claim has been reviewed.

Unauthorized Returns

Please do not return products without contacting ROSEMETIK first.

Unauthorized returns may not be accepted or refunded.

Approved Refunds

Where a refund is the appropriate remedy for an accepted claim, it will be issued to the original payment method.

Please allow up to 10 business days after approval for ROSEMETIK to process the refund. Your bank or payment provider may require additional processing time.

Contact

Email: info@rosemetik.com - shehurazan@gmail.com

Please include your order number when contacting us about an order.